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Latihan TOEFL Listening 5: Dorm Room Maintenance Request

Ini transkrip percakapan atau kuliah untuk latihan listening. Coba pahami isinya, lalu jawab 10 soal di bawah.

Student: Hi, I wanted to report that the heater in my dorm room hasn't been working properly for the past few days. It only blows cold air.

Staff: I'm sorry to hear that. Let me pull up your room number... okay, I don't see any existing maintenance requests for that unit. I'll submit one right now.

Student: How long does it usually take for someone to come look at it?

Staff: Non-emergency requests are usually handled within two to three business days, but since it's related to heating, I'll mark it as higher priority so it should be sooner, probably by tomorrow.

Student: That would be great, thank you. Should I be home when they come?

Staff: Not necessarily — maintenance staff can enter with a master key, but if you'd prefer to be there, just let me know a time window and I'll note it on the request.

Soal

1. What is the student's main reason for contacting staff?

  1. To request a room change
  2. To ask about rent payment
  3. To report a broken heater
  4. To complain about noise
Lihat jawaban dan pembahasan

Jawaban: C. To report a broken heater

Mahasiswa melaporkan pemanas di kamarnya hanya mengeluarkan udara dingin.

2. According to the staff member, how long do non-emergency requests usually take?

  1. Same day
  2. One week
  3. Two to three business days
  4. One month
Lihat jawaban dan pembahasan

Jawaban: C. Two to three business days

Disebutkan eksplisit: 'usually handled within two to three business days'.

3. Why does the staff member mark this request as higher priority?

  1. Because it involves a heating issue
  2. Because the student complained loudly
  3. Because it's the end of the semester
  4. Because the student is a returning tenant
Lihat jawaban dan pembahasan

Jawaban: A. Because it involves a heating issue

Staff bilang akan menandai prioritas lebih tinggi karena masalahnya terkait pemanas.

4. What can be inferred about maintenance staff entering the room?

  1. They can enter without the student present unless requested otherwise
  2. They always need the student present
  3. They require written permission to enter
  4. They only work on weekends
Lihat jawaban dan pembahasan

Jawaban: A. They can enter without the student present unless requested otherwise

Staff menyebut mereka bisa masuk dengan master key, kecuali mahasiswa minta waktu tertentu untuk hadir.

5. Why does the staff member ask if the student wants to be home when maintenance arrives?

  1. To offer the student the option of being present
  2. To require the student's signature
  3. To warn the student about a safety issue
  4. To schedule a different appointment entirely
Lihat jawaban dan pembahasan

Jawaban: A. To offer the student the option of being present

Ini menawarkan pilihan kepada mahasiswa, bukan keharusan.

6. What problem does the student describe with the heater?

  1. It only blows cold air
  2. It makes a loud noise
  3. It leaks water
  4. It doesn't turn on at all
Lihat jawaban dan pembahasan

Jawaban: A. It only blows cold air

Mahasiswa melaporkan heater 'only blows cold air'.

7. The word 'priority' (as in 'mark it as higher priority') is closest in meaning to

  1. a maintenance worker's name
  2. a type of payment
  3. level of urgency or importance assigned to a task
  4. a scheduling software
Lihat jawaban dan pembahasan

Jawaban: C. level of urgency or importance assigned to a task

'Higher priority' merujuk pada tingkat urgensi yang lebih tinggi diberikan pada permintaan tersebut.

8. According to the staff member, what allows maintenance staff to enter the room?

  1. A spare key left by the student
  2. A master key
  3. Breaking down the door
  4. A request to campus security
Lihat jawaban dan pembahasan

Jawaban: B. A master key

Disebutkan staff maintenance 'can enter with a master key'.

9. It can be inferred that emergency-related requests, like heating, are generally

  1. Handled only during summer
  2. Handled faster than typical non-emergency requests
  3. More expensive to process
  4. Ignored until the next semester
Lihat jawaban dan pembahasan

Jawaban: B. Handled faster than typical non-emergency requests

Staff menandai permintaan terkait pemanas sebagai prioritas lebih tinggi, menyiratkan penanganan lebih cepat.

10. Why does the staff member ask about a preferred time window?

  1. To schedule an unrelated meeting
  2. To deny the request
  3. To charge an additional fee
  4. To accommodate the student's preference if she wants to be present
Lihat jawaban dan pembahasan

Jawaban: D. To accommodate the student's preference if she wants to be present

Ini untuk mengakomodasi preferensi mahasiswa kalau ingin hadir saat maintenance datang.

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